Frequently Asked Questions
Basically yes, but it is strongly advised to inform yourself in advance if the National Parks are open and which areas are closed due to flooding. The best way is to ask other travelers; not necessarily only the local population.
In principle, all countries in southern Africa are best to travel throughout the year. Recommended is the dry season (May-November), as the wildlife observations are better.
We recommend traveling in the month of June.
No, you must always stop over at campsites for safety reasons.
The minimum age of the main driver and contract partner is 25 years and the maximum age is 75 years. You can contact the reservation office for special cases.
Yes, temperatures can drop slightly below 0 degrees at night.
You can pay in cash (Euro, ZAR, N$, CHF), or with Visa & Master card. For credit card payments, however, a service fee of 3% is added if you pay on the day of Pick up.
The reservation office must be contacted at least 24 hours in advance to request a possible extension.
Unfortunately not. Africamper does not reserve any lodging or national parks as we are a camper rental, and not an agency or travel agency.
Unfortunately not. However, we can recommend the company www.sat4rent.com which can deliver and collect from us. However, you will need to book it directly with them.
Unfortunately not, because too many customers have been injured in the handling thereof. Therefore we do not rent out Hi-Lift Jacks anymore.
No. Please note the respective opening hours of the depots in the offer, especially on weekends and public holidays (differ from normal opening hours)
No, Africamper charges no extra fees.
A maximum of 2 drivers can be entered. The second driver is free of charge.
Africamper will charge no extra fee if the balance is paid 7 days in advance. If the payment is done at the Depot, a service charge of 3% is charged. As an alternative you can pay in Euro cash, or do a bank transfer up until 7 days in advance.
When your deposit of 20% of the total rental price has been received by us.
Only with agreement of the reservation office
Please settle any Shuttle costs directly with the driver.
No, unless prior arrangement before your booking with the reservation office. Additional fees are applicable, and restrictions are valid.
No, there is no insurance cover.
You do not need additional papers to travel to these countries. In our contract we include a “Letter of Authority” which allows you to travel in these countries.
No, Africamper does not charge Cross Border Documentation Fees or supplementary insurance for Botswana, Namibia, South Africa, Lesotho and Swaziland.
No. At all national borders road tolls are due for each vehicle crossing the borders, and clients are liable for these costs (not Africamper!). The fees can only be paid in cash at the border and the amount depends on where you are going. Additional insurance (eg. Third party) that you want/must purchase at some borders will not be reimbursed by Africamper. All our vehicles are fully insured for Namibia, South Africa, Botswana, Swaziland and Lesotho.
The handover of the camper will take 1.5 – 2 hours
Not if your driver’s license says in English “Driver’s License”. Otherwise you need an international Driver’s license.
The sleeping area in the tents is 2.3m long and 1.4m wide
Yes, but it is wired to run off 12V (an additional battery is in the vehicle for this, and the lights)
Our vehicles are from new to a maximum 3 years old and have a max. mileage of 150 000km
Yes, we have vehicles with automatic transmission. We are happy to note your request in the reservation but cannot guarantee 100% availability if unforeseen circumstances occur.
Yes, 2 gas bottles with 3 kg of gas each are included in the vehicle rental.
No, unfortunately not. Our navigation devices are from “Garmin” and have their own map material from southern Africa. It is not possible to load T4A on top of it.
Only with extreme care! The maximum depth that the vehicle can drive through is knee-high water depth. This means: first walk through the water to determine the depth and firmness of the ground. If vehicle damage or electronic damage occurs due to water that enters the drivers cabin, the insurance company is not liable, and the damage must be carried in full by the renter.
If you drive to remote areas where there is deep or soft sand, we recommend renting sand tracks in addition to our normal inventory (see price list for cost).
Please bring your own lamps/torches and towels with. Sleeping bags are included in the camping equipment.
German or English
No. The fuel tank should be returned as it was taken over when the vehicle was handed over.This might be between ¼ and ¾ full.
Not with Africamper directly. The Insurance Excess is ZAR / N $ 8000. You could however take out travel insurance (rental protection) in your home country, which will reimburse the excess in the event of a claim.
The Insurance Excess is only reserved on the credit card, not booked off.
Yes, the insurance covers any wildlife damage.
Yes, the Excess is debited in the event of a claim until it is determined who is guilty. Accordingly, the Excess might be refunded. Unfortunately this assessment of the Insurance company can take several months.
Unfortunately, the insurance is not liable for personal effects.
No, towing costs in the event of an accident is carried by the vehicle renter.
Unfortunately, the insurance does not pay for any water damage. The damage must be carried fully by the vehicle renter.
No, only in case of an accident or if you have taken up the optional Additional Insurance for Tires and Windscreen.
Once the opposing insurance pays, the Excess will be refunded.
Unfortunately not. The insurance must be completed at the latest when the vehicle is picked up.
Yes, third-party insurance is inclusive of vehicle rental. All vehicle liability claims are insured up to a maximum of ZAR 8 million.
Personal injury is unlimitedly covered by the state Road Accident Fund.